Accessibility
The Echo Lounge & Music Hall strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us at echoinfo@livenation.com.
Arrival & Accessible Entrances: The main and VIP entrances to the Echo Lounge & Music Hall are fully accessible. If you hold a Balcony ticket or Party Deck upgrade, there is elevator access near the VIP entrance. If you have reserved an accessible seat, please use the main entrance and a member of the guest services staff can assist you to the accessible seating area.
Restrooms: All restrooms at Echo Lounge & Music Hall are fully accessible.
Ticketing: Tickets located in our accessible section can be purchased online at livenation.com. Our box office is not equipped to take ticket orders over the phone and our website is the only method to purchase tickets.
For Accessible seating at the Echo Lounge & Music Hall, please click “Filters” then “Show Accessible Tickets.” If these tickets are sold out, please purchase a General Admission ticket and we will do our best to accommodate you the day of the show. We will seat those needing accessible seating once the box office opens on the day of the event. Please be advised that this is done on a first come, first served basis and our accessible seating area can reach capacity early. Our Accessible sections are located on either side of the balcony and are easily accessible.
Accessible Parking: Accessible parking spots are available at Echo Lounge & Music Hall on a first-come, first-served basis. Valet parking may be purchased in advance at livenation.com, or self-parking can be purchased on the night of show.
Medication needs: If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
Dietary Needs: The Echo Lounge & Music Hall takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
Service Animals: At The Echo Lounge & Music Hall, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on olunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Sign Language Interpretation: The Echo Lounge & Music Hall offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.
Please make your request by email to echoinfo@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.
Assistive Listening Devices: Assistive Listening Devices (ALDs) technology in Echo Lounge & Music Hall is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the box office to get a receiver. A photo ID is required to be held until the device is returned at the end of the event.
1. Connect to Wi-Fi network Free_Fan_Wifi
1. Download the Listen Everywhere app via the App Store
1. Connect to the audio channel in the app
2. Enjoy the show!
Using this app will work in any area of the Echo Lounge & Music Hall.
Mobility Device storage: Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.