Plan Your Visit

• No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm
• No replicas of weapons
• No drugs or drug paraphernalia, illegal substances of any kind
• No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
• No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
• No outside food & beverage allowed
• No jewelry or clothing that could inflict harm
• No stuffed animals or toys of any kind

The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. No backpacks or drawstring bags are permitted. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

This list of prohibited items is subject to change at the discretion of venue management.

Yes! Empty plastic (non-aluminum) water bottles are allowed into the venue, and we have a bottle filling station inside. 

Professional cameras and/or cameras will detachable lenses are NOT allowed without a valid media pass. Personal point-and-shoot cameras or cellphones are OK.

If you lose an item while you are at an event, please email EchoInfo@LiveNation.com to see if it has been turned in.

Please allow 24 to 48 hours for the team to look for your item and respond back to you.

The venue is not responsible for any lost, stolen, or damaged items. As a courtesy, we hold lost items for 30 days.

The Echo Lounge and Music Hall is a completely non-smoking venue. Smoking is only allowed in designated outdoor smoking areas.

Age requirements differ depending on the event. All age requirements are listed on our online event calendar. If no age restriction is listed, the event is all ages.

In-and-outs are not permitted at our venue. Make sure you don't leave the venue unless you don't plan on coming back!

Yes, you can book our event venue for your next corporate event, private concert, social gathering, wedding, reception, fundraiser and more. For more information, please click here.  

Most events only offer General Admission standing and seating, which are first-come, first-serve. Please refer to the event page for seating options by event.

A valid ID is required to attend any age restricted events and to consume alcohol. Accepted forms of identification include state-issued ID or Driver’s License, valid non-expired US Government or Military ID, or an official passport.

The Echo Lounge and Music Hall has a very strict underage drinking policy that follows state law, and if you do not have acceptable ID that states your age at 21 or older, you will be considered the same as a minor and will not be able to purchase, consume or possess alcohol in the venue. Violators will be removed from the building without warnings and will not be eligible for a refund.

Our Box Office is located on the East side of the building, and will open 2 hours before doors on show nights. 

Please email BoxOfficeEchoDallas@LiveNation.com or call (214) 438-2034 for any questions or concerns regarding your tickets.

All guests ages 3 and older need a ticket for entry. Please provide ear protection for children.

Ticketmaster will call opens at door time or meet and greet check-in time. Artist guest list may not arrive until doors time. Remember to bring your photo ID and the credit card used to purchase your tickets!

Tickets are not transferable. The original ticket purchaser must go back to the original point of purchase to make the change. If you are a radio contest winner, guest of someone in the band, or a VIP client, please touch base with your original point of contact and they will get in touch with us to make any changes on your behalf.

Unless a show cancels or changes time by more than two hours, refunds are handled on a case-by-case basis. Please contact the point of purchase for inquiries.

If you’re looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information. If you purchased tickets at the box office, please email us at BoxOfficeEchoDallas@LiveNation.com.

The Echo Lounge & Music Hall strives to make our venue and live experiences inclusive and accessible to everyone.

The main and VIP entrances to the Echo Lounge & Music Hall are fully accessible. All restrooms at Echo Lounge & Music Hall are fully accessible. Accessible parking spots are available at Echo Lounge & Music Hall on a first-come, first-served basis.

For all of our accessibility information, click here.

Yes!